FAQ
Frequently Asked Questions
Q. When are the Auctions held?
A. Sunday at 10am.
Q. I’ve never been to an Auction before, how does it work?
A. Firstly, you will need to go to the counter and register, then you will be given a Catalogue with a bidders card number attached to the back of the Catalogue. You may have a look around within the store at all the goods. When the Auction starts and you want to make a bid you just hold up your Bidders Card Number which is on the back of your Catalogue. *Remember you don’t have to bid if your registered but you can’t bid without being registered so when you walk through the door grab a bidders number!
Q. Why come to the Auction if we can buy during the week?
A. We have set prices during the week, however Sunday our ‘Auction day’ allows you the opportunity to get the best price.
Q. What if I can’t make the Auction?
A. If you would like to bid at the auction but can’t make it, you can register an Absentee Bid & we’ll bid on your behalf. When the Auction is over, we will inform you as to whether you bid was successful or not.
Q. What payment methods do you accept?
A. Payment may be made by eftpos, bank cheque, cash or direct deposit into our bank account.
Q. What is a Buyer’s Premium?
A. All our goods are supplied to us on a Consignment basis. The Buyer’s Premium is how we make our money.
Q. What is a reserve price?
A. A minimum price the consignor is willing to sell the item for.
Q. Do all your items have a reserve price?
A. Not always
Q. What if I’m not happy with my purchase. Can I get a refund?
A. No. The terms & conditions of sale state that purchase of goods is on an as is where is basis. Please ensure that you inspect all goods carefully before you bid.
Q. Are there any warranties offered on your goods?
A. AuctionsRus do not offer any warranties on goods, however some items may carry a manufacturers warranty.
Q. Can we take our goods as soon as we have paid for them?
A. If you are buying on Auction day you can pay for your goods during the auction but cannot take them until the auction is completed. If you are buying outside of auction you can take your goods immediately.
Q. Do AuctionsRus deliver?
A. No - but just ask our friendly staff and they will assist you with the contacts of the local transport company.
Q. Where do you get your stock from?
A. All our stock is sourced from manufacturers, retailers and importers wishing to move excess stock, seconds, damaged, end of line or slow moving stock.
